Riyadh – Mubasher: Avaya Holdings Corp. on Thursday announced opening its first Avaya customer experience centre in Riyadh, Saudi Arabia.
The new office is located at the Information Technology and Communications Complex (ITCC), a commercial and housing development in the kingdom that “serves as the epicentre of the Riyadh technology community.”
Santa Clara-based Avaya’s new office marks “a significant investment in the regional technology ecosystem,” the firm said in a statement, noting that the new centre will serve “as a design and test bed for world-class solutions to local business challenges.”
Avaya’s customer experience centre also comes as part of its continued commitment to the Middle East in general and Saudi Arabia in particular.
It is worth noting that Avaya hires fresh graduates from Saudi universities and makes notable investments in its local channel partner ecosystem. Such investments serve the contact centre industry, which is responsible for the creation of tens of thousands of jobs.
Avaya did not disclose how many people it was planning to hire within the new contact centre.
