Cairo – Mubasher: EgyptAir Tourism and Duty Free Co signed an agreement with IBM to leverage its cloud capabilities to scale and modernise its back-end operations and host IBM’s SAP travel retail system
“By adopting IBM Cloud, EgyptAir will also leverage IBM Watson Assistant to create an AI virtual agent to help transform their travelers' shopping experience,” according to a statement on Wednesday.
The airline’s customers will be able to make all payment transactions through a secured point of sale that is part of IBM Cloud infrastructure.
“The new technology will help us to reinvent our services and unlock an array of new choices for our customers," said the Chairman and CEO of EgyptAir Duty Free, Reda Metwally.
"In choosing a hybrid cloud approach and migrating to IBM Cloud, EgyptAir can provide its customers with a secured and enhanced retail experience. IBM has decades of experience driving transformation within the travel industry, and looks forward to helping EgyptAir modernise their operations to meet the needs of today's customer," said the General Manager of IBM Cloud, Harish Grama.
