UAE - Mubasher: Etihad Airways has entered into a multi-year deal with Amadeus, a travel technology company, to accelerate the digital transformation across its services.
Under the deal, Etihad will benefit from the full Amadeus Altéa PSS suite, including web booking, revenue management and merchandising, data management, and passenger servicing solutions, over the upcoming years, according to a press release on Tuesday.
Etihad will provide its guests with a simple user experience of purchasing flight tickets and managing bookings provide through new web and mobile channels, powered by Amadeus Digital Experience suite.
The UAE-based airline will also implement the Altéa Departure Control Customer Management suite, which offers service customisation and a faster check-in process.
The Chief Operating Officer of Etihad, Mohammad Al Bulooki, said: "With Amadeus as a partner, Etihad’s guests will be able to enjoy the best user experience possible as they book and manage their flights, with the ability to customise their travel to an unprecedented level."
Meanwhile, the President of Travel at Amadeus, Decius Valmorbida, commented: "Open source, cloud-based systems, and next generation retailing capabilities will be the engine powering recovery, and we are at the forefront of these technologies in the travel industry."
