Abu Dhabi – Mubasher: Abu Dhabi-based Gulf Capital on Monday announced partnering with pan-African mid-cap-focused private equity firm AfricInvest to provide a mega loan and investment for to iSON Xperiences.
Valued at $51 million, the loan and investment are divided at $25.5 million between the partners’ funds, namely Gulf Credit Opportunities Fund II, Gulf Capitals’ second private debt fund, and AfricInvest Fund III, the firm’s third generation pan-African fund.
“Proceeds from the co-investment will be used for growth and working capital, as well as for acquiring shares from a minority investor,” Gulf Capital and AfricInvest said in a joint statement, noting that this was their first partnership.
It is worth noting that iSON Xperiences is the largest customer experience and delivery partner in Sub-Saharan Africa, with an estimated 75% market share, excluding South Africa. The firm’s operations serve up to 425 million telecom end-users through 27 call centres in 13 Sub-Saharan countries, added to South Africa and India.
Founded in 2010, iSON Xperiences, previously known as to iSON BPO Limited, is one of the largest outsourcing and customer experience partners operating in India and across 14 countries in Africa.
